This presentation will create a brief window into the mindset of your Spanish-speaking clientele. With a new perspective, communication will be easier and more authentic. In healthcare, that impact is identified as non-compliance or over/under utilization of services. And yes, we’re going to have honest conversations about being Latino, Latinx, Latin@, Latine, Hispanic, Chicano or whatever term best fits the picture of the person-centered needs you may have to fill in the community you serve.